1. Digital Goods
Dropps sold on DROPPD are digital goods — music and associated files delivered electronically. Because access and downloads are granted immediately upon a completed purchase, digital purchases are treated differently from physical goods.
2. General Stance
Once a dropp has been delivered — that is, once the purchase completes and access or downloads are granted — the purchase is generally non-refundable. By completing a purchase you acknowledge that the content is delivered immediately and that you are requesting immediate access. This general stance does not override any non-waivable statutory refund or withdrawal rights you may have under the consumer-protection laws of your jurisdiction.
Note for counsel: some jurisdictions (for example the EU/UK) grant a consumer withdrawal right for digital content that can be waived only with the consumer’s express prior consent and acknowledgment that the right is lost once delivery begins. Confirm the required consent language and whether it should be surfaced at checkout.
3. Exceptions — When We Will Consider a Refund
Notwithstanding the general stance above, we will review and, where appropriate, issue a refund in situations including:
- Unauthorized or fraudulent charge — the purchase was made without the account holder’s authorization.
- Duplicate charge — you were charged more than once for the same dropp due to a technical error.
- Failure to deliver / technical fault — the dropp was not delivered, the files are corrupt or unplayable, or a technical fault on our side prevented you from accessing what you paid for and we are unable to resolve it.
We may request reasonable information to verify a refund request (for example, order details or a description of the problem), and we reserve the right to decline requests that appear abusive or fraudulent.
4. How Refunds Are Processed
Approved refunds are processed through Stripe, the payment processor, back to the original payment method. The time for the refund to appear depends on Stripe and your bank or card issuer, and is typically several business days after approval. DROPPD does not store your card details and cannot refund to a different payment method than the one originally used.
5. Refunds and Creator Split Payouts
Because creators are paid out of sale proceeds — potentially split among multiple collaborators via Stripe Connect — a refund issued after funds have been paid out to a creator (or split among collaborators) may result in a negative balance or recovery against the creator’s (or collaborators’) account, consistent with Stripe Connect’s terms. Refunds also reverse the associated platform and processing-fee accounting for that transaction. Creators acknowledge that refunds, chargebacks, and reversals may be deducted from current or future payouts. [Confirm exact reversal and recovery handling against the current Stripe Connect configuration.]
6. How to Request a Refund
To request a refund, contact us at [CONTACT EMAIL] with your account email, the dropp purchased, the approximate date and amount of the charge, and a description of the issue. Please submit requests promptly — ideally within [REFUND REQUEST WINDOW, e.g. 14 days] of the charge. We aim to acknowledge requests within [RESPONSE TARGET, e.g. 5 business days] and to resolve eligible requests promptly thereafter.
7. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account pending resolution. Fraudulent chargebacks may be contested with evidence of delivery.
8. Contact
Questions about refunds? Contact us at [CONTACT EMAIL], [LEGAL ENTITY NAME], [BUSINESS ADDRESS].